Organizations have clearly benefited from the rise and use of digital technology, with improved customer service and increased efficiency being two areas where these technologies have had the greatest influence. Industry observers who feel that just a few early adopters have been able to alter their organisations with these technologies are erroneous. The four “megatrends” – cloud, big data, mobile, and social technologies – are definitely having a positive influence. A majority of public and private sector businesses are undergoing fast digital transformation.
Many businesses have benefited from IMM’s assistance in reinventing their product process and business model. IMM has developed a number of EH&S mobile apps for a variety of businesses around the world. The software’s major goal, as an enterprise mobile app, was to automate all safety standards, track employees, and eliminate safety dangers via a push notification alert system. Since the release of the Covid -19, having business done digitally with minimal physical contact is now the new normal.
The following are examples of how mobility has improved clients’ operational efficiency and agility through transforming business processes.
Efficient customer Experience : Customer experience has been significantly impacted by the rise of mobility. Consumers believe that businesses who offer in-store mobile technology give higher customer service, with 64% more inclined to shop at a retailer who offers in-store mobile technology. Consumers are connected to businesses through mobile applications, which provide them with real-time information about their problems. They can also assist in the prediction of more precise ETAs, resulting in a more accurate wait time for customers and an accurate expense report for businesses.
Extraordinary operational Effectiveness: In the industrial industry, the use of mobile technologies to boost operational efficiency is becoming more common. More and more businesses are seeing the value of investing in a variety of mobile devices and accompanying business applications. Email-based smartphone gadgets allow you to answer emails from anywhere, but these tablet devices take things to a whole new level. You have more time to investigate and dig deeper into the information you’re receiving, allowing you to make better informed judgments. Other areas of interest include inventory management, warehouse management, quality assurance, and manufacturing decision-making.
Enhanced customer allegiance: Including enterprise mobility in a retailer’s business plan can help to keep customers engaged and loyal to the brand. One of the many goals you have for your store as a retailer is to respond quickly to client inquiries. Employees must have real-time access to information in order to attain a high degree of satisfaction and support. The ability to move is critical to the success of loyalty programmes in the future. Those businesses who do not become early adopters of this technology will find themselves wondering why they were left behind.