Digital Transformation

The integration of digital technology into all elements of a business, radically changing how you operate and give value to clients, is known as digital transformation. It’s also a cultural shift that necessitates firms constantly challenging the status quo, experimenting, and learning to accept failure.

What is the impact of digital technology on organizational operations?

Organizations have clearly benefited from the rise and use of digital technology, with improved customer service and increased efficiency being two areas where these technologies have had the greatest influence. Industry observers who feel that just a few early adopters have been able to alter their organisations with these technologies are erroneous. The four “megatrends” – cloud, big data, mobile, and social technologies – are definitely having a positive influence. A majority of public and private sector businesses are undergoing fast digital transformation.

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New Business Occurrences are Facilitated by Mobility

Mobility provides a chance for enterprises to rethink their product, process, and business model, not merely to mobilise existing business. Mobile initiatives are the most widely implemented of the four megatrends, according to a Harvard Business Review poll. They’ve already revolutionised the way businesses operate and how employees work. Putting mobile capabilities in the hands of employees is now a fundamental requirement, according to the majority of survey respondents, and leading organisations are also exploiting the growing ubiquity of smartphones to innovate and generate top-line revenue growth.

Boost your digital transformation

Many businesses have benefited from IMM’s assistance in reinventing their product process and business model. IMM has developed a number of EH&S mobile apps for a variety of businesses around the world. The software’s major goal, as an enterprise mobile app, was to automate all safety standards, track employees, and eliminate safety dangers via a push notification alert system. Since the release of the Covid -19, having business done digitally with minimal physical contact is now the new normal.

The following are examples of how mobility has improved clients’ operational efficiency and agility through transforming business processes.

Efficient customer Experience : Customer experience has been significantly impacted by the rise of mobility. Consumers believe that businesses who offer in-store mobile technology give higher customer service, with 64% more inclined to shop at a retailer who offers in-store mobile technology. Consumers are connected to businesses through mobile applications, which provide them with real-time information about their problems. They can also assist in the prediction of more precise ETAs, resulting in a more accurate wait time for customers and an accurate expense report for businesses.

Extraordinary operational Effectiveness: In the industrial industry, the use of mobile technologies to boost operational efficiency is becoming more common. More and more businesses are seeing the value of investing in a variety of mobile devices and accompanying business applications. Email-based smartphone gadgets allow you to answer emails from anywhere, but these tablet devices take things to a whole new level. You have more time to investigate and dig deeper into the information you’re receiving, allowing you to make better informed judgments. Other areas of interest include inventory management, warehouse management, quality assurance, and manufacturing decision-making.


Enhanced customer allegiance: Including enterprise mobility in a retailer’s business plan can help to keep customers engaged and loyal to the brand. One of the many goals you have for your store as a retailer is to respond quickly to client inquiries. Employees must have real-time access to information in order to attain a high degree of satisfaction and support. The ability to move is critical to the success of loyalty programmes in the future. Those businesses who do not become early adopters of this technology will find themselves wondering why they were left behind.

“At the intersections of multiple technologies, the most important trends, the most interesting things, are happening.” Organizations that consider various technologies to be vital are undergoing significant transformations. Mobility, as an emerging technology in the digital revolution, holds a lot of promise for driving innovation and business transformation. A well-designed mobility strategy can not only help firms grow to new markets but also keep expenses in check, whether it’s to revitalise existing products, enable improved customer service, tap into new profit sources, or boost employee efficiency.