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Advantages and disadvantages of social media

Many businesses have recently had to reconsider their marketing approach as a result of the advancements in digital, social networks, and mobile technologies. Social media, however, is making it simpler and less costly for businesses to grow rather than traditional marketing any business which can be sometimes expensive and slightly complicated. 96% of marketers use social media to market their business, regardless of whether they work for a big international corporation or a local small business.

You may improve your brand presence and visibility using social media and thus with its increasing demand, we are all now well aware of social media’s capabilities, both positive and negative. It has transformed the ways we interact with one another and has shown to be a useful tool for connecting with consumers and extending your brand’s reach.

Businesses now frequently use Facebook, Twitter, Instagram, LinkedIn and more to build their brands, attract website traffic, and generate leads.

But just like humans, social media has both advantages and disadvantages of its own.  Here, you can get a glance at these in the further blog, just keep reading!

Advantages of social media

Better access to the public

Globally, there are around 4.55 billion people who use social media. It implies that you may connect with a larger, more active audience who might be interested in your services or products simply by being online. What’s even more remarkable is that consumers now use social media to identify brands, which gives businesses more chances to generate customers.

Boost brand recognition

Brand image and exposure have expanded as a result of the connections that social media has facilitated between businesses and consumers. The ability to advance your market through the client experience is the most enticing of the options that these open up.

Boost website traffic

Website traffic is primarily driven by social media and other digital means, rather than by traditional media like leaflets, posters, and TV. The majority of social media sites let you add links to your material that bring visitors to your website, which allows them to discover more about your company, its goods, and its services. The likelihood of turning them into customers and leads rises as a result.

Enhanced client experience 

Social media allows you to connect to prospective clients and gives your customers the opportunity to get in touch with you. This basically is useful when clients demand hearing from you immediately, if not quickly. You can easily respond to and thank your customers on websites like Facebook, Twitter, and Instagram, as well as provide customer service. Computerized chatbots can rapidly provide answers to common queries.

Possibility of producing organic content

Social media posting is cost-free, and you are not limited to text-based content. Additionally, you can publish pictures, videos, animations, GIFs, and anything else in between. This creates several potentials for cost-free audience engagement, especially for start-ups and small businesses.  This is the prime motivation why companies shouldn’t undervalue social media’s influence.

Availability of Promotional Methods

The choice of having paid commercials is always available if you wish to go further than organic content. It enables you to target particular users, attract new people to your business, and tailor your offers to their preferences and actions. It assists you in achieving more of your objectives and is less expensive than the majority of other marketing tactics.

Monitor Your Results

Despite the fact that each social media platform operates uniquely, they all let you monitor your performance. Every time you execute an advertising campaign, you’ll be able to assess its effectiveness and determine whether it’s producing worthwhile outcomes. They offer valuable information that enables you to adjust your tactics and come to wiser business selections. User demographics, engagements, shares, replies, customer interests, and behaviour are just a few examples of statistics.


We should thank social media’s tailored strategy for its cost-effectiveness, in addition to the cheaper advertising expenses and the fact that organic posting is free. It indicates that you are more inclined to attract the appropriate customers or clients to read your advertisements, and because of these relevant individuals, you have more conversion chances.

Disadvantages of social media

There is hard work to do

Social media marketing isn’t a one-time thing. Rather, you must be consistent and keep experimenting in order to succeed. You’ll need to maintain a balance between posting content, tracking findings, and answering inquiries. Although it may seem time-consuming, doing this will enable you to better comprehend your audience and establish deep connections with them.

Constantly changing

Social media trends are constantly changing. In order to remain relevant, you must keep your account and profile up to date. It can be a similarly real challenge, but it can help you understand the interests of your target market.  You can surely use this information in your upcoming marketing strategy because it gives you an idea of the issues and trends that the audience is more interested in.

It’s a public forum

You are exposed to both positive and negative things on social media. People can share both their favourable and unfavourable consumer experiences, and negative feedback can take many different forms, like a bad review on your Facebook page, a complaining tweet on Twitter, etc.

But IMM views this as a potential to publicly demonstrate that you take consumer problems seriously, however some regard this as a downside that could harm one’s image. 

It still reflects that you pay attention to your client’s concerns if you only acknowledge that you’ve read their concern and are eager to take the issue over a phone call or personal message.

This is not a place where you can win over everyone

Social media is an open forum. As a result, you should anticipate seeing a range of reactions to your initiatives. Your advertisements might occasionally be humorous for a particular audience, but not necessarily for everyone. You might want to be cautious about disagreement and don’t want to respond as much at this point. The debate can also arise with different opinions about your advertised product or service. 

Make sure you’ve developed an audience profile before posting any content to avoid tripping on anyone’s toes. This would enable you to create precisely focused, individualised ads that produce favourable results. If you target a specific demographic, you may not receive as many leads. 

This would enable you to create precisely focused, individualised ads that produce favourable results. If you target a specific demographic, you may not receive as many leads.

Long-term commitment

An ongoing effort works to build a strong profile on social media. Your social media strategy won’t be successful or unsuccessful based on a single post. To assess the general performance of your campaigns, you would need to make several articles over time, modify your content, and more. Social media marketing might not be for you if you’re looking for quick results.

Social media marketing might not be for you if you’re looking for quick results.

While there may be some negative effects, the advantages definitely exceed the bad impacts. When handled well, it is a long-term investment that is worthwhile.

To sum up

Anybody can profit from having a business account on social media. However, if you want to fully utilise its possibilities, you must pay attention to your social media marketing approach. The only real disadvantage of social media is that you do not even know how to make use of it. Though, IMM can always assist businesses with their social media marketing by getting the brand visible to the right clients and expanding your market.